Returns, without the phone calls.
Amenda is a white-labelled returns-management platform for merchants who sell to trade customers. Your own trade accounts submit returns, upload evidence, and track credit notes, all under your own brand.
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Built for wholesale distribution
Returns are one of the last manual processes left in wholesale distribution, arriving by email, phone and PDF, and re-keyed by hand. Amenda takes that work off your staff.
Customer self-service
Your trade customers create, submit and track their own returns in the portal, complete and structured, instead of an email or phone call you have to transcribe.
AI-assisted return capture
Upload an invoice, sales order or delivery receipt and Amenda's AI reads it, extracting line items, quantities and pricing, completing up to 90% of the return before anyone touches it.
Up to 10x faster processing
Suppliers running the platform have reduced the time to process a return by up to ten times against their prior manual process.
White-labelled & fully configurable
Your own branding, return reasons, approval rules and user permissions: you configure the workflow to your policy, not the other way around.
Built-in legitimacy checks
Every return runs through ABN and customer verification, product line checks and invoice pattern-matching, flagging anomalies for review before a credit is issued.
A defensible audit trail
Every status change, approval, rejection and credit is recorded against the return: a full record for you, and visibility of where it sits for your customer.
Submit & AI digitises it
A trade customer requests a return, or uploads an invoice or delivery receipt. Amenda's AI reads it and extracts the line items, quantities and pricing automatically, so no one re-keys a thing.
Fraud checks & review
AI runs ABN and customer verification, product line checks and invoice pattern-matching, flagging anomalies for your team, who triage the evidence and approve, reject or partially approve each line.
Signed off by the right person
Straightforward returns clear under your own approval limit; anything larger routes to a manager for final sign-off, so every decision is made by the right person, and logged against the return.
See it in action
A live view of every return in flight: KPIs, a lodgement trend, and a work queue ready for review, all under your own brand once it’s configured for you.
Interested in Amenda for your business?
Tell us a bit about your business and one of our team will be in touch to talk through how Amenda could work for you.